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Frequently Asked Questions


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General FAQs


Q. Whenever I click on "Show Flights" it takes me to the Agent Home Page. Why?
Please make sure you are typing agent.viaworld.in (without a www) in your web browser for logging into the agent site. Do not use www.viaworld.in/agent.

Q. I am unable to open agent.viaworld.in. It shows the viaworld.in home page
Please make sure you are typing agent.viaworld.in (without a www) in your web browser and not www.agent.viaworld.in

Q. Why am I not getting a deposit option for payments on the final booking page?
This happens when you are not logged in into your account or you have been logged out of your account. Please login again into your agent account to continue booking using your deposit account.

Q. I'm trying to login but I get a message saying "Unable to Login, Agent Id/Password Invalid" ?
This can happen because of two reasons:
The Agent Id (Your mobile/email id) entered is invalid. Please re-check your agent id entered or contact our help desk at 080-41431002 to verify whether the user id being entered is valid or not.
In case the password being entered is invalid please contact our help desk at 080-41431002. They will reset your password and give you a new password to login into your account.

Q. Why is a airline not available or showing up on search results?
If a particular airline doesn't show on the fare search results page that means seats are not available on that particular day for that airline or that airline doesn't fly that sector. In case there is a technical issue due to which some airline is not available on Flightraja, you can get the reservations done by calling our reservations desk at 080-41431010/11 directly.

Q. How do I apply for any group bookings?
If you have any group bookings for groups of 10-15 or more please send us the details of your booking at groupdesk@viaworld.in or reach our group desk at 080-41431009. We shall assist you with the best available group fares at the earliest.

Q. What is the Search Abuse Control Mechanism on VIA website?
We have built an automatic search abuse control mechanism where in the system would automatically block you if your search to book ratio increases beyond a particular limit. You are therefore advised to maintain a healthy search to book ratio.

Q. Should we be an authorized agent of IATA to take u agency?
There is no need of becoming an IATA agent to become Via agent.

Q. Can I start buying or selling as soon as I register?
First you have to deposit some amount (trading amount) and with in half an hour your account will get activated and then you can start the buying and selling the various products on offer.

Q. I forgot my password, What should I do?
Just call up to our call center and tell them the details of your agency and we will reset the password.

Q. How do I change my password?
You have to go to control panel and then by giving the old password you can change the password.

Q. How do I modify personal information?
You have to go to control panel and then by giving the information u can modify the personal details.

Q. Is it safe to use my credit card on this site?
Transactions on Via are very safe as we employ the best-in-class security and the transactions done through via are secure. Via uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with Via is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the credit card information is processed over secure 3 D gateways which are certified by the credit card issuing authority.




Airline FAQs


Q. What do I do if I need to reschedule a ticket?
You can reschedule the ticket by calling the Airline directly or by calling our Help Desk at 080-41431014/15 between 8 AM and 8 PM.

Q. Which sectors are e-ticketing on Indian Airlines?
All metro sectors (DEL, BOM, MAA, CCU, BLR, HYD) and PNQ, AMD, GOI, GAU are e-ticketing enabled on Indian Airlines.

Q. Which sectors are e-ticketing on Jetlite?
All sectors except Kochi and Kozhikode are e-ticketing on Jetlite.

Q. Which sectors are e-ticketing on Jet Airways?
All sectors except Kochi and Kozhikode are e-ticketing on Jet Airways.

Q. Reversal of Commissions on Cancellation of Jetlite, Jet Airways, Indian Airlines and Kingfisher
For the above airlines on cancellation of their tickets the commissions are reversed. The same is not true in case of cancellation of low cost airlines.

Q. If I am a non-resident can I buy a ticket in INR (Indian Rupees)? \
Yes you can buy a ticket in INR at the same price as shown in the website.

Q. How can I search only refundable fares or business class fares?
Step 1
Before searching just select the desired class (Business or Refundable Economy) for searching from the Class Dropdown.

Q. How can I book more than 4 passengers in single booking?
For booking more than 4 passengers on airlines like (Kingfisher Red, Spicejet, Paramount, Go Air and Indigo) do the following:
Step 1
Select the respective airline from the preferred airline drop down.

Step 2
Now select the desired number of passengers.

Q. Will the ticket printed through Flightraja bear my name and logo?
Yes the ticket printed through Flightraja is a FULLY CUSTOMIZED TICKET TO YOUR AGENCY. It carries the following:
  • Your Agency Logo
  • Agent Address
  • Agent Contact Details (Phone No. and Email)
Below is a sample of such a ticket
Q. If the client cancelled the ticket for any reason will the refund of the commission will be deducted or not?
Yes if the client cancelled the ticket in any reason the commission will be deducted.

Q. How do I contact via just go customer service department?
We have a dedicated travel agent line staffed with customer service representatives trained to meet your specific need you can contact at 24/7 @+91 80 41431000.

Q. What are the cancellation charges of a domestic air ticket?
For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. All charges for individual airlines is below on per sector per passenger basis (as on 1st Jan 2008) Air India - INR 500, Indian - INR 500, Go Air - INR 750, Indigo Airlines - INR 750, Kingfisher Airlines - INR 750, Spice Jet - INR 750, Jet Airways - INR 750, JetLite - INR 750, Kingfisher Red tickets they will give a credit note.
Note: In case of cancellations done directly from the airlines, it is mandatory to contact Via as the airline will not be able to refund your tickets booked on www.viaworld.in The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. In case of flight cancellation Via will process a full refund to the customer.

Q. What age is considered a Child and infant?
  • Infant - The age of 0-2 years are called as infant.
  • Child - Tthe age of 2-12 years is called as child.

  • Q. What is an e-ticket?
    An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card. The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandatory.

    Q. How do I know my reservation was booked?
    You will receive an SMS and email on confirmation of your booking with VIA.

    Q. How will I get my boarding pass for an e-Ticket?
    You will receive an SMS and email on confirmation of your booking with VIA.




    Hotel FAQs


    Q. What is a star rating?
    Star Ratings are used to categorize hotels based on their overall quality, level of service, food standards and other amenities. The same will vary depending on various criteria outlined by the relevant issuing bodies of each country.

    Q. Broadly explain how I can differentiate between 1,2,3,4 and 5 star category hotels?
  • 1 Star - Majority will be small, independently owned properties. There is likely to be limited meals and facilities.
  • 2 Star - Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than one star level and a wider range of services, including food and drink is likely to be found. Some rooms may be provided with en-suite facilities, but this is not guaranteed.
  • 3 Star - Hotel Properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms should come with en-suite facilities and room service may be available.
  • 4 Star - At this level, there should be a noticeable difference of quality in the furnishings, decor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as porterage, 24-hour room service, laundry and dry cleaning may be available.
  • 5 Star - These properties should provide spacious and luxurious accommodation throughout the Hotel. Formal service and flawless attention to the guests requirements should be provided.

  • Q. What are the various categories of hotel rooms?
    Different types of hotels have different categories of room, broadly they can be classified as below and not necessarily in the same order.
  • STANDARD (STD) - The most basic room type, featuring basic amenities and furnishings. Standard rooms often have no views.
  • SUPERIOR (SUP) - Room type has finer interiors as com pared to standard amenities in terms of tea coffee maker, hair dryer, iron etc. This however is not guaranteed always. Rooms will be on the better floors and you have an option of selecting view also most of the times.
  • DELUXE (DLX) - One shade higher than the superior in terms of interior, amenities and location. Certain hotels however rate deluxe rooms lower than superior rooms.
  • EXECUTIVE (EXE) OR CLUB ROOMS (CLB) - Larger rooms mostly targeting the business executives with special added comforts and conveniences, including access to exclusive facilities on the executive level floor or club level floor.
  • JUNIOR SUITE (JRSTE) - A "junior" suite is generally a larger room with a separate seating area, with a division between the sleeping area and the seating area.
  • SUITE (STE) - A Suite is composed of two or more clearly defined rooms, a bedroom and a living room, with a door that closes between them.

  • Q. What is the general rooming policy of hotels? Can more than two adults stay in one room?
    The following are the general room types that can be booked, subject to being offered by the hotel - Single, Double/Twin, Triple & Quad.
  • Single Room - Accommodates a single person.
  • Twin Room - A room with two single beds. A Double Room is a room with a single Queen Sized or King Sized bed that can sleep 02 adult guests. Confirmation of a Twin bedded room or double-bedded room is always subject to availability.
  • Triple Room - Can accommodate 03 adults, and may be no larger than a twin room, in which case the third bed is often a rollaway bed or a cot placed in a twin room.
  • Quad Room - Can accommodate 04 adults. Also offered as family or superior rooms, these rooms are larger.
  • Hotel regulations are very strict and no person beyond the prescribed limit is allowed to occupy a room. In some cases they might charge extra person / bed charges

    Q. How are children accommodated in hotel rooms?
  • Children are defined as those guests aged 02-11 years as on the date of check-in.
  • Children aged 12 or more are considered as adults, and normal adult charges will apply both for the room and breakfast.
  • You will have to refer to the individual policy of each hotel as it will differ from hotel to hotel.

  • Q. How are Infants accommodated?
    Infants are defined as guests under 2 years of age as on the date of check in. Cots may or may not be available. You will have to check with the hotel on check in.

    Q. Is breakfast included in the hotel rates?
    Breakfast may or may not be included in the price. This is indicated under Room Particulars when a search for hotels rates is made. Hotel Breakfast is decided by the hotel, region or location.

    Q. What is meal plan (EP, CP, AP or MAP)?
    There are essentially four meal plans - 1) European Plan - room only, 2) Continental Plan - room with breakfast, 3) Modified American Plan - room with breakfast, lunch or dinner, 4) American Plan - room with breakfast, lunch and dinner.

    Q. What are the check-in & checkout timings at the hotels?
    The general check-in time is 2 p.m. and check-out time is 12 noon. This may vary for selected hotels and countries where local factors may influence this and the times can differ from these.

    Q. Can I check-in earlier or later than the prescribed check-in time?
    Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms. On most occasions a hotel may provide this for a charge. If you know you're going to arrive early at your hotel send in a request to viastay@viaworld.in . We'll do our best to accommodate your request, but it's ultimately subject to room availability when you arrive at the hotel.

    Q. Can I leave my luggage at the hotel, before check-in and after check-out?
    You can utilize the services of the concierge where you can leave your luggage.

    Q. Is tipping required?
    Tipping is customary in several parts of the world. However you may tip at your own discretion.

    Q. Will the hotel hold my room if I'm arriving late?
    Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7:00 am the day after your planned arrival date.

    Q. What if I need a specific type of hotel room (non smoking, handicapped, etc.)?
    Send your request to viastay@viaworld.in and we'll do our best to get you what you ask for; however, your request is ultimately subject to availability when you arrive at the hotel.

    Q. Are taxes included in the prices reflected on the site?
    Yes, prices of hotel are inclusive of all taxes, levies, fees and surcharges, except those mentioned on the website.

    Q. How is my hotel voucher delivered to me?
    Hotel Vouchers will be delivered in the form of e-tickets via email.

    Q. How do I know my reservation was booked?
    We'll send you an email confirmation for your hotel booking.

    Q. Do I need to confirm my reservation?
    No, you don't. If you really want to, though, contact us at viastay@viaworld.in to confirm your reservation. You can also contact the hotel directly if you prefer.

    Q. How do I modify a hotel reservation?
    You may change your hotel reservation details. However, certain charges as per the hotel policies might be applicable.

    Q. How long will it take for the hotel to have my reservation information?
    The time it takes for a hotel to get your reservation information will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel reservation department is closed). Note that this doesn't apply to bookings made for the same day. Contact our relationship officer on +91 80 40433033 if you have questions.

    There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won't have your name on the reservation until approximately 24 hours before you arrive.

    Q. What if I don't get a confirmation at the time of booking?
    If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within ten minutes, let us know at viastay@viaworld.in and we'll send you your confirmation details.

    Q. I didn't get an email confirmation. What do I do?
    If you don't receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail from us). Check your spam folder, just in case, and add our email address - viastay@viaworld.in - to your address book so that it doesn't get filtered out next time. In the meantime, contact us at viastay@viaworld.in so we can send you an email confirmation.

    Q. Can I make a booking over the phone? How do I make Group Booking?
    Yes, you can call us on +91 80 404 33033, but you need to send us an email also on viastay@viaworld.in

    Q. How can I make a hotel booking for a destination not listed on the site?
    You can send a request to us at viastay@viaworld.in and we will revert to you within 24 hours with options of hotels and resort as per your requirements.

    Q. What is Green Color AV and Red Color RQ icon's?
    Green Color AV - Available - Instant Confirmation means that the booking is instant and the confirmation comes out of an allocation.
    Red Color RQ - Request- Response within 48 hrs means that the booking is under process and Via will revert within 48 hrs with confirmation or alternative option, in unavailable

    Q. What is the cancellation policy of Hotels booked with Via?
    Hotel cancellation policies vary from hotel to hotel. Please see hotel specific policies for more details. Any cancellations during trade fairs and peak periods will attract cancellation charges once the booking is confirmed. Be sure to review the cancellation policy for your hotel carefully when you're making your booking. These cancellation charges will vary from hotel to hotel and may attract upto 100% of the entire accommodation cost. For any cancellation requests, kindly send an email to viastay@viaworld.in or call on 080 40433033.

    Q. My cancellation policy reads "Cancel 24 hours prior to arrival" and I planned on checking in at 7:00 pm. Can I cancel my reservation by 7:00 pm the day before I planned to arrive?
    Cancellation policies are based on the hotel's check-in time, not your projected arrival time. The normal hotel check-in period extends until 2:00 pm local hotel time on the day of your arrival. If your hotel cancellation policy indicates a 24 hour cancellation policy, it means you must cancel your reservation by 2:00 pm local hotel time the day before you planned to arrive.

    Q. I cancelled my booking before the cancellation deadline stated in the booking confirmation. When will the refund be credited to my account?
    The process of refunding your amount will take anywhere from 2 to 7 business days from the time you cancel your booking.

    Q. How do I get a receipt for my hotel room?
    Your email confirmation is your receipt, so keep a copy of it for your records. If you need a duplicate copy, please put the reference FMN no in the check status box on our website.

    Q. Can I cancel a part of the group that is traveling with me?
    Yes, you can request Via to make changes. For a hotel booking, you can cancel a part of your booking. However, cancellation charges as imposed by the hotel may apply.




    Holiday FAQs


    Q. How long in advance should one book a holiday, and why?
    We strongly recommend booking at least one to two months or more prior to departure to ensure confirmed arrangements and complete visa processing and other formalities.

    Q. In some cases, why is the tour price split into Indian Rupees and US Dollars / foreign currency?
  • Expenses for air tickets, handling and documentation charges, some part of the land arrangements, miscellaneous and overhead expenses are collected in Indian Rupees.
  • Land arrangement expenses such as hotel stay, food, sightseeing, entrance fees etc, are collected in US Dollars / respective country currency.

  • Q. What is the definition of an infant and child?
    An "Infant" means a person below the age of two years, and a "Child" means a person above the age of two and below the age of twelve years of age.

    Q. How must children and infants be booked?
    Infants and Children cannot be booked to travel alone. They must always be booked with at least one adult.

    Q. How are children and infants accommodated?
  • In case two adults and a child travel together, the child can share the existing bedding and pay the child without extra bed rate. If extra bed is required for the child then the child with extra bed rate will apply, which would be akin to triple sharing.
  • In event of 2 adults and 2 children, the rooming would be 2 adult & 2 child, in event of a family room being available, where one child can be accommodated paying child with bed charges and the second child can share the existing bed with the adults paying the child without extra bed rate.
  • Infants normally can be included with 2 adults and 1 child with extra bed, and separate cot can be provided on request. There is no charge, except for the airfare and taxes.
  • In Group Escorted Tours, young children and infants are not encouraged to participate in some longer tour programmes, since the day to day itineraries are quite extensive and can be very tiring and stressful.

  • Q. What are the meals and types of meals offered with tours and packages?
  • In Hotels, the breakfast offered is generally an American or Full Buffet Breakfast, however certain hotels or locations could offer the lighter Continental breakfasts.
  • A typical continental breakfast is normally cold, with breadstuff (such as toast, croissants, pastries) and coffee, tea, milk or juices, and fruit.
  • An American breakfast is more elaborate, with a wide selection of cereals, eggs made to order, meats like bacon, ham and sausages, a variety of breads and pastries like croissants, toast, pancakes, muffins and bagels, tea, coffee, fruit juices, and fresh fruits.
  • Lunches could be either at a restaurant, buffet lunch served from a mobile catering unit (kitchen caravan) or packed lunch. In most cases however, lunch is not included and thus the travellers have the flexibility to try out the local cuisine or have a light snack.
  • Dinners are normally at designated restaurants, and are generally buffet dinners, or themed dinners. For Indian escorted group tours, dinners would feature Indian cuisine, catering to vegetarian and non-vegetarian preferences.

  • Q. What are the types of transportation used in tours and packages?
  • Transportation includes coach transportation for group itineraries, or mini coach/van transport for small numbers/individual tour packages.
  • SIC (Seat in coach) transfers are operated at fixed times and involve pooling of passengers. Hence at the commencement, there may be a waiting period of up to 30 minutes.
  • Private transfers are normally by car and operate as per your convenience in terms of time.
  • Similarly, sightseeing tours are operated on a seat in coach or on a private basis. Ferry and Canal Cruises may be part of select itineraries, as would be rail travel.

  • Q. How is sightseeing covered in tour packages?
    Sightseeing is included in most package itineraries and tour programmes. These may be panoramic city tours, or visits to individual sights and attractions. Valuable tips and instructions offered by your Tour Manager or Local guide will help you enjoy your sightseeing and experience the most out of it.

    Q. What are the Passport Requirements for International Travel?
  • To travel internationally, your passport must be valid for at least 6 months from the last day of travel, and you must have at least one empty page per visa.
  • If your passport is not valid for six months beyond the arrival date, you must get its validity extended or apply for a new document.
  • In case you lack sufficient pages in your passport, you will need to obtain an additional booklet.

  • Q. What is a visa?
    A visa is required for international travel, and is required for entry to most foreign countries. It is essentially the permission granted by the visited country for entry, for a restricted period.

    Q. How do I get a visa for my holiday?
    All countries that you wish to visit require advance application for visas. This involves filing your application at the embassy or consulate of the country. Several documents are required to accompany your application. Also the respective consulates may call you for a personal interview, fingerprinting procedures or to furnish additional documentation in select cases. In over 65+ countries Indian passport holder we can land with our passports and get Visa on arrival, in some case it is gratis and in some countries there will be certain Holidays.

    Q. Do I need Travel & Medical Insurance?
    Medical Insurance is mandatory for travel to certain countries, and highly recommended for other destinations, as treatment abroad can be prohibitively expensive.

    Q. What is the Foreign Exchange entitlement for Resident Indians?
  • Each Resident Indian citizen is eligible to avail of foreign exchange up to US Dollars 10,000 or its equivalent for undertaking one or several private visits to any country abroad (except Nepal and Bhutan) in a calendar year under the BTQ (Basic Travel Quota).
  • The following documentation must be furnished at the time of purchase of BTQ - The BTQ application form duly filled and signed by the traveller, Valid Passport and Overseas Travel Ticket.

  • Q. How should I plan and purchase currency for international travel?
  • We recommend that you should purchase destination specific currency (currency of the countries of visit) that one is travelling to (eg. Singapore Dollars for Singapore, Euro for Europe etc.). However, for several other worldwide destinations a widely accepted currency such as US Dollar or Euro would be suitable.
  • We highly recommend a mixed purse concept, with purchase of a combination of Currency Notes and Travellers Cheques or Travellers Cheques and Prepaid Cards.
  • Carry the greater amount in form of Travellers Cheques or Prepaid Cards, since this is secure and if lost you can get the Travellers Cheques or Prepaid Card reissued, canceling the existing ones.

  • Q. What are your suggestions for exchanging money abroad?
  • We recommend that you change the money at banks or foreign exchange bureaus as they give a better rate than hotels. A passport is a must for encashment.
  • It is prudent to use only authorized dealers so as not to break the applicable laws and risk being cheated or being given counterfeit currency.

  • Q. Regarding Travellers Cheques, how are these used?
  • When encashing Travellers Cheques, in most countries one has to pay a commission charge for money exchange. Many shops accept US Dollars. But any change due to you will be given in the local currency only. Exchange rates fluctuate widely.
  • Always keep a list of serial numbers & the purchase agreement of your Travellers Cheques separate to your Travellers Cheques. This will assist the refund if your Travellers Cheques are lost or stolen.

  • Q. What precautions should be taken before I leave?
  • Reconfirm the airport terminal, flight number, date and time of travel 1-2 days prior to departure.
  • Keeping the traffic conditions in mind make sure that you reach the airport at the reporting time, at least 3 1/2 hours before the flight departure time due to security reasons. Also early check-in will ensure that you will not be offloaded.
  • Please ensure that you make photocopies of all your Travel Related documents. Keep one set of these documents with your family/relatives in India and carry one set with you on the tour. This is necessary should you lose or misplace any of the aforementioned documents whilst on tour.
  • When leaving your house, be sure to take the sensible precautions when leaving your home unattended like securely closing all taps, shutting down and disconnecting electrical appliances, diverting all correspondence and securely closing your home.
  • Some countries require vaccinations to be taken prior to land in their country, please check the same while booking the tour.

  • Q. What essential things should I pack for my holiday?
  • You should carry the following documents - Passport with all visas and clearances, Air Tickets, Rail Tickets, All Service Vouchers, Tour Programme and Emergency Numbers of the ground handler.
  • Include a pair of sunglasses and a cap to take care of the sun. Use sunscreen especially in the summer. Light showers can come and go and a light folding umbrella or windcheater is also recommended.
  • Whenever you go sightseeing, keep a small bag handy with essentials like your camera, accessories as required, umbrella, windcheater, sweater, tennis shoes, water bottle, passport, medicines and money.
  • Carry as few valuables as possible - Costume jewellery is very fashionable.
  • Prescription Medicines as required must be carried. Please refer to the separate question addressing this in detail.
  • Carry an additional pair of prescription glasses/lenses to take care of losses or breakages.

  • Q. What clothing should I carry?
  • Clothing can be decided on the season. In summer, cool cotton clothing is advisable. In winter, it is advisable to keep various layers of clothing, as temperatures vary considerably.
  • A light woolen, jacket or sweater is recommended on all tours, as evenings could get a little chilly.
  • Strong, comfortable closed tennis shoes or walking shoes is recommended for walking that is done during sightseeing.

  • Q. Is there any applicable dress code?
  • Generally, there is no dress code when on a Holiday. However respect for the regional traditions and local sensitivities should be shown. In places of worship such as churches and cathedrals, temples, mosques etc, modest attire is essential.
  • For select restaurants, casinos, shows, themed dinners, theatres and musical events formal or smart casual wear is required. Suit/Jackets, Ties and formal shoes for men. Western Eveningwear, Saris or Salwar Kameez are acceptable for ladies.
  • Nightgowns and shorts are not allowed in hotel lobby, restaurants or dining areas. Jeans and Sports Shoes are also restricted in some formal settings.

  • Q. How much luggage am I allowed to carry?
    Its best to travel light - ideally one suitcase and one hand bag, and for maximum convenience, use bags or suitcases with wheels. Travel only with your essentials - keep space in your bags for you to bring home gifts and souvenirs from your holiday. Normally airlines allow 20-25 kgs per person as checked in luggage and 1 bag up to 7 kgs as cabin baggage.

    Q. What must I remember about the safety of my travel documents, valuables and baggage when I travel?
  • All valuables, cash, travellers cheques, air ticket, passport should be carried in your handbag/luggage at all times. Do not keep all your money, credit cards or travellers cheques in one wallet, purse or pocket - Disperse them so that in case of theft you won't be totally penniless.
  • Always take extra care of your luggage and handbags in crowded places like stations and sightseeing spots. In several places, pickpockets and thieves abound. Make sure to hold your bags closely and keep them fastened. Thieves and their methods have become more cunning and unscrupulous. Indians are known 'soft-targets'.
  • Avoid carrying too much money on your person while going on around on your own and during sightseeing. Never leave your bags with your valuables unattended not even in the coach.
  • For international travel, pack your baggage yourself and label it from inside. Do not accept any parcel or any packages from strangers and co-passengers. Ensure your check-in bags have a locking facility and are well labeled with your name and contact address for easy identification.

  • Q. Whom do I call or contact in case of emergency?
  • Please note the numbers of our service partners, indicated on the travel documents issued to you. They would be the primary point to help you resolve any issues that arise in the rare event that may occur.
  • Via remains accessible 24 x 7 to its customers. In case of an emergency at any time during the day or the night, please call our Customer Service Team on +91 08 4143 1000 accessible from all networks.

  • Q. What about Drinking Water and Beverages?
  • Water is very expensive in several countries. Locals prefer drinking aerated drinks or wines with their meals. You may even discover that several beverages are actually cheaper than water. Most hotels, restaurants and rest stops do not serve water unless purchased. Packaged bottled water is now widely available.
  • Alcoholic and non-alcoholic drinks are easily available in the street cafes, bars and restaurants. In some cafes/bars, you pay a higher price to drink at the table than drinking at the bar.
  • Normally, tap water is safe for drinking throughout Europe and UK. Requesting hotels and restaurants to fill empty bottles with water is considered rude. Tap drinking water in washrooms is safe to drink, and thus passengers are advised to manage this themselves.

  • Q. What are the check-in & checkout timings at the hotels?
  • Broadly, the general check-in time is 2 p.m. and check-out time is 12 noon (In Australia, the check-out time is 10 a.m.). This may vary by hotels or locations where the time may differ from the indicated timings.
  • Early check-in and late check-out requests are granted at the discretion of the hotel, and subject to availability of rooms.

  • Q. What precautions should I take during my hotel stay?
  • You must keep your bags and suitcases locked and room door locked when you leave your room. On no account must valuables be left lying outside or around the room.
  • Most hotels (either free of cost or at a nominal charge) have lockers where you can store all your valuables. Caution with smaller hotels where depositing valuables may not be very reliable, in which case, these will have to be carried along. When out on sightseeing, ensure that you leave the room keys at reception.
  • On Departing, prior to checking out of the hotel, please check your room to ensure that all your belongings have been packed, and leave the keys at the reception. You will be required to clear all bills for extra services availed.

  • Q. What is duty free shopping?
  • On the International Airports, you can find duty free shops, which sell branded products at discounted rates with no taxes. Many airlines also have in-flight duty free shopping. Some airports are famed for the range of products offered.
  • While all the purchases made at duty-free shops are free of duties and levies, customs regulations of the country being entered will apply for the goods purchased.

  • Q. What are the Health Regulations?
  • Indians travelling to Yellow Fever endemic countries such as Tropical Africa, South America, Central America and the West Indies, must be in possession of a Yellow Fever Vaccination Certificate, where travel from or through Yellow Fever endemic countries is involved.
  • Anyone (except infants up to the age of 6 months) arriving by air or sea from yellow fever endemic countries into India without this certificate is detained in isolation (quarantined) on arrival for 6 days at the Yellow Fever Hospital.
  • Some Yellow Fever Endemic Countries are Ethiopia, Ghana, Kenya, Nigeria, Sudan, Uganda, Tanzania, Zambia, Brazil, French Guiana, Guyana, Panama, Surinam, Trinidad and Tobago, and Venezuela amongst others.
  • You are also advised to check up on global health travel advisories applicable at the time of planning your trip, with warnings and alerts are issued from time to time, and for revision in global travel health regulations.

  • Q. What Medical Precautions must be taken when travelling?
  • In case of carrying Prescribed Medication, you must check with your doctor whether your medicine is acceptable or a banned drug in the countries that you would be covering. You can carry only what is permitted by destination countries.
  • Ensure that you are carrying enough medicine to last the duration of your trip, as well as a copy of your doctor's prescription indicating the medication and the condition. Always carry medications in their original containers, in your carry-on luggage.
  • We strongly suggest that you distribute medicines in different bags to ensure that in the event of some baggage getting misplaced, you will still have access to your medicines.

  • Q. What is meant by Custom Regulations and Allowances?
  • Various countries have customs regulations to control the material products and currency that can be imported or exported from that country.
  • It must be seriously noted that several countries have very strict regulations and laws regarding export, import, carriage and possession of foodstuff, drugs & narcotics, animals, plants and other articles thereof for which controls may be in force, and violation of such laws could result in prosecution, leading to fines, imprisonment and even the death sentence.

  • Q. What are the Indian Custom Regulations, and how much duty should we pay on purchased goods?
  • According to the most recent Indian Customs regulations, goods purchased with a value less than Rs. 25000/- will not incur customs duty. However, a duty of 40% on the exceeding value will apply.
  • Adult passengers arriving into India are allowed to carry in a laptop computer duty-free, for personal or business related use.
  • Regarding cigarettes and alcohol, duty-free allowances are restricted to 1 carton of 10 packets (200 sticks) of cigarettes, 1 litre of Spirits and 1 litre of Wine per person to be brought into India (currently applicable, please check for latest update prior to actual travel date.)
  • Expensive articles that are carried out of the country (exported) such as cameras and video cameras, which will be brought in (imported) again, must be declared at the customs counter on departure (after immigration), providing details such as model number and serial number.




  • Bus FAQs


    Q. Can I book the return ticket?
    Yes, you can book your return tickets.

    Q. What are the mode(s) of payment when I buy the ticket online?
    We accept VISA and Master Card Credit Cards for bookings online.

    Q. Can I buy ticket online with my credit/debit card for someone else?
    Yes, as long as you provide the valid data of the credit card, you can buy tickets for any other person. There is no requirement for the credit card to be produced while boarding the bus provided that the passenger submits the identity proof that was mentioned in the passenger information page while booking the tickets.

    Q. What are the bus operators available online?
    We offer all premium operators online with us e.g. VRL, Sree Kaleswari Travels, Indo Canadian Transport, Patel Tours and Travels, Raj National Express, Parveen Travels, Rathimeena Travels etc

    Q. What is the commission available on bus bookings?
    The commission generally varies between 7% to 15% depending on the bus operator for which bus ticket is being booked. The commission is rolled back to your agency deposit account as and when the transaction is completed.

    Q. What do I do if I miss my bus?
    If you miss the bus for whatsoever reason, you are not eligible for any refund.

    Q. What all that I carry with me on the Bus?
    Cabin luggage limit is subjected to the bus operator's policy and may vary from operator to operator; you can call our call center to obtain the specific details.

    Q. How can I retrieve my tickets?
    You can retrieve your travel ticket online by providing the booking reference number of VIA. The link for Check Status is available on the home page.

    Q. What are the advantages of purchasing a bus ticket with VIA?
  • You can choose your seat
  • Book All India Buses of the most premium operators at one point
  • Real-time inventory of all operators is available up till the last moment of departure
  • You can book your bus tickets online
  • You can take instant e-ticket printouts from the system
  • You can use the same deposit account for bookings
  • Maintain your back-office MIS and accounts online for all buses

  • If you think we can add value in any other way, you can send us your feedback using the form on the left-hand-side of the page.

    Q. Does booking online cost me more?
    Not at all! You will pay exactly the same price as you would pay to the bus operator. If you think we have charged you more for your bus ticket, please feel free to send us the details by filling the feedback form. We have many satisfied customers and one of the reasons is that they get all the convenience at the same cost!

    Q. I don't have a printer. Is it a must to take the printout of the ticket?
    Yes. It is a must to take a printout of the ticket and produce it at the time of boarding. A copy of the ticket will be sent to you by e-mail. If you don't have a printer at the time of booking, the e-mail can be printed later and the same may be produced at the time of boarding.

    Q. I've lost my ticket. What do I do now?
    A copy of the ticket would have been sent to you by e-mail when you booked the ticket. You can also take a re-print of the ticket at any time by going to VIA website and clicking on check status and entering the VIA Booking Reference Number. (Eg FMN00FGJ1K3)

    Q. Your site shows me a request button when I search for my route. What is this?
    Tickets to some bus services are available through request. For these services, 'Request' button shows up instead of the 'Book' button. You will have to click on the 'Request' button to place your request. Our customer service executive will then arrange for tickets and contact you.

    Q. I have placed a request. How much time will it take to hear from you now?
    Based on the requests queue and date of journey, our service executive will contact you anywhere between 10 minutes to half an hour.

    Q. Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?
    No. A passenger can use any card to pay for the ticket, not necessarily his own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

    Q. What Payment options do I have?
    The different payment options are:
  • Pay through Credit card.
  • Pay through Agency Deposit.

  • Q. Can I cancel my ticket online?
    Yes. The bus ticket can be cancelled online itself through your agency login. You need to open the bus booking details and click on the Cancel Seat Button to cancel the seat. The refund is calculated based on the cancellation policy of the bus operator and the amount is refunded back to your agency deposit account. Please note that the cancellation fee and cancellation period may slightly differ for specific bus services. Please contact any of our executives for complete details. Eg VRL Travels - 50%´┐Żof total ticket fare anytime upto 24hrs before departure.




    Car FAQs


    Q. How are cars classified into various types?
  • A car category is the classification system of cars in the fleet based on size and number of doors. Cars are segregated into classes, and then into types.
  • The following are the types Mini, Economy, Compact, Intermediate, Standard, Full Size, Premium, Luxury & Special.

  • Q. Can I choose the vehicle model?
    All vehicles are priced, booked and controlled by vehicle category, not by vehicle make or model. Thus only the category reserved is guaranteed. The availability of individual vehicle groups and models will vary from location to locations.

    Q. Along with the rental, what are the possible mandatory charges?
    Some of the possible mandatory charges as applicable include.
  • Mileage/Kilometer Charge - An additional charge relating to the total distance driven may apply.
  • Late return charges - If the car does not return to the garage within the agreed time then a late fee may be charged on hourly basis
  • Night driving charges - if the driver drives a car after 10 PM then a night driving charges (Double Bata) may be charged

  • Q. What are the additional charges that can be charged?
    Other applicable fees/charges such as interstate tax, toll charges, Airport parking Charge if applicable, etc . should be borne by the customer.




    Rail FAQs


    Q. What Document/I-Card required to book e-Ticket?
    The pax has to give the photo identity card details of any one of the passengers, while booking the ticket. This will require entering the identity particulars of one of the passengers, who will have to carry same ID card in original while travelling. The following photo identity cards are considered valid.
  • Voter Identity Card
  • Passport
  • PAN card
  • Driving License
  • Central/State Govt issued ID card

  • Q. How can I cancel e-ticket and how will I get refund?
    E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face to face Railway Counters. If the pax wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Login ID . He can log on to www.viaworld.in and go to VIA franchise link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. However if the Identity Card holder in the original ticket is selected for cancellation, all the passengers in the ticket would be cancelled and a fresh reservation will have to be made, duly including the ID particulars of another passengers. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately as for the original ticket.

    Q. How can I cancel e-ticket after preparation of chart?
    Not possible on online. (VIA Login) with the Railway administration offline and if refunds as sanctioned by the Railway administration would be credited back to the Franchise account.

    Q. How much extra should I pay for my e-ticket?
    IRCTC levies a service charge of Rs.10/- (Second/Sleeper) and RS.20/- (Higher Class) for the first passenger and an additional RS.5/- for every subsequent passenger up to a maximum of Rs.25/- (Second/Sleeper) and RS.40/- (Higher Class).

    Q. What happens if after preparation of chart my ticket remains in RAC and I don't want to travel?
    If the PAX wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. Franchise can log on to franchise.viaworld.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. However if the Identity Card holder in the original ticket is selected for cancellation, all the passengers in the ticket would be cancelled and a fresh reservation will have to be made, duly including the ID particulars of another passengers.

    Q. What if I forget to carry Photo Identity card?
    The pax has to give the photo identity card details of any one of the passengers, while booking the ticket. The same passenger will have to carry same ID card while travelling. The passenger has to necessarily carry the same photo identity card as given during the booking along with the Electronic Reservation Slip without which the passenger will be treated as traveling without ticket and dealt with accordingly.

    Q. What if I want to Cancel the journey of the person whose photo identity card has been used for booking?
    In this case the entire ticket will have to be cancelled ,and a fresh ticket booked ,inputting the photo identity card details of another passenger.

    Q. How to postpone/prepone journey?
    This can be done on line by cancelling the original ticket and booking a fresh ticket.

    Q. How to change name of passenger?
    This can be done on line by cancelling the original ticket and booking a fresh ticket.

    Q. How to change name/age/sex of photo identity card holder?
    For time being we are not offering this service.

    Q. Can partial cancellation be done?
    You can log on to franchise.viaworld.in and Status Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. However if the Identity Card holder in the original ticket is selected for cancellation, all the passengers in the ticket would be cancelled.

    Q. Can I book break -journey ticket?
    This facility is not available for e-Ticket.

    Q. What are the various classes of travel available in Tatkal?
    Tatkal bookings are allowed in all classes except First AC and Executive class.

    Q. Can I select ladies or general quota along with tatkal quota?
    Ladies and general quota cannot be opted for along with Tatkal quota.

    Q. How can I use the internet reservation facility to book Tatkal quota?
    You have to select the Tatkal check box in the 'Plan my travel' page along with other details for booking tatkal ticket. For some trains/class/locations Tatkal quota may not be available .Please check the availability before proceeding further.

    Q. What are the concessions available in Tatkal scheme?
    No concession is allowed in Tatkal Booking.

    Q. When I can book a tatkal I-ticket and e-ticket?
    Tatkal tickets can be booked up to five days in advance. Tatkal I-Ticket can be booked only on the opening day from 8.00 am onwards. For Tatkal booking, opening day means fifth day from date of journey. Eg. today is 1st May, 6th -May will be the opening day i.e. booking can be done for the for 4th May, 5th May and 6th May (in case of I-Tickets) and 1st May,2nd May ,3rd May,4th May , 5th May and 6th (in case of E-Tickets).

    Q. Can I book tatkal ticket from all locations?
    Tatkal tickets can be booked only from source station to destination station and from remote station having Tatkal quota to destination with boarding facility from intermediate station. For some trains/class/locations Tatkal quota may not be available. Please check the availability before booking.

    Q. What are the rules for cancellation?
    A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund on confirmed Tatkal tickets when cancelled within 24 hrs of the schedule departure of train. For contingent cancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.




    Topup FAQs


    Q. Does Via have all the Telecom operators on Board?
    Yes, Via has all the operators on Board, but there are some circles where we don't have specific operator coupons.

    Q. Can my Mumbai hutch number be recharged in any other city from Via?
    No since they are circle specific voucher, except Reliance and Tata Indicom none of the telecom voucher is All India Voucher.

    Q. If I bought TATA SKY, DISH TV or ITZ voucher from Gujarat can I used it in DELHI.?
    Yes, they are national voucher.

    Q. What are the common problems?
    In-activated Pins - For these you can contact us at our call centre number +91 80 41431000 and we will help you out.

    Q. What are Invalid Pins?
    Since these pins are electronic in nature and are stored at Server, there are chances of pin being Invalid. First the customer should contact the local customer care of the operator otherwise forward same to Via we will get validated from the operator. In terms of SLA, minimum time consumed is 24hrs as the request goes to operator.

    Q. What are used Pins?
    Sometimes the retailer sells the coupon twice or customer pretends that his/her wallet is not recharged. Please speak to your local operator , post that if the problem persists please forward to Via. The same process will take place as that of Invalid pins.

    Q. What are the circles where the Via is available?
    Except North east and J&K we are available in all the circles. Having said that Reliance , Tata Indicom, Tata Sky, Dish TV,ITZ ,etc can be dispensed and used.




    Movie FAQs


    Q. When does advance booking open on Via?
    The advance booking facility is directly controlled by the cinema. Whenever the cinema opens the show for advance booking, the show is automatically made available on Via.

    Q. Can I choose my seat at the cinema?
    Yes, this is one of the most important features we offer. You have the choice of selecting or changing your seats at every step of the transaction.

    Q. How many tickets can I book in one transaction?
    You are allowed a maximum of 10 tickets per transaction in each area category of the cinema screen.

    Q. How can I confirm whether my tickets have been booked?
    When a booking is confirmed, an email and SMS is automatically sent to you with the booking details and also take a printout of the FMN

    Q. I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?
    No. It is not possible to replace or refund tickets once they have been confirmed.

    Q. Can I change my seat numbers?
    No. It is not possible to change the seat numbers of a ticket once booked.

    Can I change the show time that I have booked for?
    No. It is not possible to change the show time once a ticket has been confirmed.

    Can we cancel or replace our tickets?
    No. As per government regulations, once a ticket has been paid for, it is deemed sold. It cannot now be replaced or cancelled.

    Will my tickets be delivered after my booking is done?
    No. Your tickets are confirmed and paid for, and delivery is not necessary. You can visit the cinema at any time before the show and collect your tickets from the box office. Please note that you will be required to show the ID number generated by Via which is shown on the ticket printout at the box office.

    How much time before the show do I have to collect my tickets?
    Since the ticket is already paid for, it is available for collection at the box office at any time before the show. You can even visit the cinema 1 minute prior to the show time and collect your ticket. However, we recommend collecting the ticket 10-15 minutes earlier in case of a queue at the box office.




    Account / Deposit FAQs


    Q. Steps to remember while updating deposits
    • Please fax a copy of your deposit receipt or challan at 080-40433044 after depositing money in the bank. You can also email a scanned copy of the receipt on updates@viaworld.in
    • Please give us atleast 15-20 mins to update your deposit
    • Please mention your Agency Name clearly and your Agent ID (mobile/email) on the fax copy
    • For confirmation of the fax receipt please call our accounts section at 080-40433006 or 080-40433013
    • All deposits are updated between 8 a.m and 8 p.m. every day (except Sunday)

    Q. How do I reach accounts for updation queries?
  • Phone: 4043 3006 or 4043 3013
  • Fax : 4043 3044 or 4043 3045
  • E-mail: updates@viaworld.in

  • Q. Which Bank I should deposit money?
  • ICICI BANK (MOST PREFERRED)
  • STATE BANK OF INDIA
  • BANK OF BARODA
  • AXIS BANK
  • JAMMU AND KASHMIR BANK

  • Q. In what name do I deposit cheques?
    Please deposit cheques or cash in favour of "Flight Raja Travels Pvt Ltd"

    Q. How do I know the deposit process on all the above banks?
    A. ICICI BANK - A/c No. C.A 000205012142
    Cash Deposit:
  • Download custom made challan from our website
  • Fill-up challan with your FRAG code.
  • Deposit the same with your nearest ICICI Bank branch.
  • Online Transfer:
  • Please mention your FRAG code in "REMARKS" column as mentioned below:
  • Cheque Transfer (ICICI BANK to ICICI BANK)
  • Please fax us the deposit challan or Alternatively you can Scan the deposit challan and mail to updates@viaworld.in
  • Other Banks Cheques Deposited in our A/c.
  • Please note if you deposit other banks cheque into our a/c, updation will happen only when the cheque is credited to our a/c.
  • The credit may happen on the same day if the same is deposited in HIGH VALUE CLEARING.
  • If deposited in NORMAL CLEARING the credit will reflect in our a/c only on 3rd working day.

  • B. STATE BANK OF INDIA - A/c No. C.A. 30840908909
    Please deposit amounts ending with last 3 digits of your FRAG code.
    For Eg. if your agency code is FRAG12345
    If you wish to deposit Rs.50,000/-
    Please deposit Rs.50,345/-
    This will help us to identify your agency deposit and updation processing time will be reduced.
    Fax the deposit challan to the accounts fax mentioned above

    C. BANK OF BARODA - A/ c No.C.A. 06650200000538
    Same process as above (State Bank of India)

    D. AXIS (UTI) BANK - A/c No. C.A. 194010200007443
    Same process as above (State Bank of India)

    E. JAMMU AND KASHMIR BANK - A/c No. C.A. 0183010100001933
    Same process as above (State Bank of India)

    NOTE: Please note in all the above cases Bank`s processing time is also to be considered as they do have their own systems & process in place to credit the deposit in to our a/c. Many a times we get to receive calls from agents that updation is not happened after the money is deposited within 30 minutes or 1 hour. We update the same only when the money is credited to our account.

    Q. Between what time I can call for updation?
    On all working days (Monday to Saturday) between 10.00AM to 1.00PM & 01.30PM to 6.30PM

    Q. When do I get my TDS certificate?
    TDS deducted from 01st April 2007 to 31st March 2008, a consolidated certificate will be issued in the month of May 2008.

    Q. What is Flight Raja PAN No?
    AABCF0520E

    Q. What is Flight Raja Service Tax No?
    AABCF0520EST001

    Q. What is the method adopted for computation of Service Tax ?
    The method adopted for computation of Service Tax is on "Basic Fare" and as per the rates prescribed in the Finance Act from time to time. Currently the rates are for Domestic ticketing it is 0.618% and for International ticketing it is 1.236% of Basic Fare. "Basic Fare" means that part of the air fare on which commission is normally paid by the airline.

    Q. Why to provide the PAN details to company ?
    • As per Income Tax Act, the PAN no is mandatory to provide to the company.
    • In case if the agent is applied and allotment of PAN is in process,the same need to be mentioned after submitting the proof.
    • With out PAN No. company will not be in a position to issue the TDS certificate to the agents.
    • TDS certificate amount can be adjusted with the tax liability amount of the Agents so it is beneficial to the agents.
    For more TDS clarifications and concerns, you can contact acccounts@viaworld.in with your agent details.


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